7 Days Replacement
This item is eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
We may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.
For Fulfilled by LOKAL (FBL) orders:
1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft/NEFT.
2. If we receive a payment failure notice from your bank, refund will be issued through a demand draft.
We will send you an e-mail asking you to call us and provide your name address and Bank Account details for processing the refund. After we receive these details, refund will be initiated.
For Seller-Fulfilled orders:
1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
2. In any case where a refund is required, the seller(s) need to authorise that refund. LOKAL can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.
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